Customer service

Delivery

• What is the status of my order

  You can find the status of the order at the track and trace code.

• Can I follow my order?

  Yes of course. For each order we create a track-and-trace code.

  Our parcels are shipped via DHL.

  As soon as the shipment has been prepared, you will be sent a track-and-trace code.

  This will become visible the morning after your order.

• Can I pick up my order as well?

  Of course, you can pick up your order at our main office in Roosendaal.

  All parts on our website have been disassembled and are available at our main office In Roosendaal. Before you come to pick up the desired part, you must order or reserve it first to avoid disappointment.

   

  The visiting address is:

  Focus Automotive

  Borchwerf 6A

  4704 RG Roosendaal

   

  Reserve the part?

  To reserve a part you can contact one of our colleagues on 0165-745 085.

• What is the delivery time?

  If the order has been placed on working days before 3 P.M., the product will be delivered to your home the next day.*

  *This only concerns deliveries in the Netherlands.

• What are the shipment costs?

  Shipment costs are indicated in the shopping cart. If the shipment costs are not indicated, you can always contact one of our colleagues on: 0165-745 085